Maple Street Careers 

 

At Maple Street we provide the expertise and innovation that empowers credit unions and community banks to thrive. As the only company with the revolutionary Vendor Advantage System®, Maple Street offers team members a unique opportunity to be on the leading-edge of vendor management. You’ll be part of a fast-paced team of professionals in an environment where thinking is rewarded and any team member can have an impact and make a difference for the entire company. Join our team and advance your career in a supportive environment where you can learn and grow.

 

 

 

 

Our Values

Solutions-oriented mindset: Act like an owner. Be accountable.

360 Perspective: Look for and consider all perspectives.

Emotional Intelligence: Be self-aware. Be others aware.

Integrity: Always be honest and do the right things.

Innovative: Be Creative and curious. Be a lifelong learner.

If you would like to explore a career at Maple Street, please email us at: careers@maplestreetinc.com. 

Job Openings:

Job Title: Vendor Compliance Specialist 

Job Summary & Deliverables                    

The VCS provides vendor management guidance and support to Maple Street’s clients.  Manages vendor management tools and processes, responsible for integrity of vendor information in CADi; SME for internal and external stakeholders.  Works closely with clients providing vendor compliance support, including new client onboarding and policy and procedure development and client training.

Primary job responsibilities

Client relationship management – builds and maintains relationships with clients; understands client needs and supports vendor management program procedures; promotes and persuades clients to follow best practices and assure compliance with regulatory guidance.

New client onboarding – participates in new client onboarding process; manages vendor compliance-related activities; works with clients to develop and implement policies and procedures; trains business owners.

Vendor compliance SME – provides technical and functional expertise for internal staff and clients; includes identifying areas for improvement, technology enhancements; assists with testing new technologies and processes; prepares due diligence summaries for 1-critical vendors, including:  SOC’s, financials and insurance.

Strategic Vendor Plan (SVP) – assists with gathering data and building components of the strategic vendor plan (SVP).  Responsible for managing the vendor survey process with clients; requires strong knowledge of vendors/products.

Vendor relationship management – builds and maintains relationships with key strategic vendors; researches and tracks information and changes in vendors (names, products/services) and maintains integrity of vendor data in CADi; sets-up new vendors in CADi, including research to identify products/services, notice addresses and other relevant vendor information.

Success profile 

  • Strong skills in intrapersonal, professional verbal communication to take in information, listen, develop persuasive arguments and present solutions and recommendations effectively
  • The ability to put together and deliver presentations and training to clients and effectively facilitate discussions with clients
  • Technical knowledge (Microsoft Office, CADi, ability to learn software programs)
  • Excellent communication skills (written/verbal); ability to compose business correspondence that is clear and concise
  • Strong data entry skills and attention to detail
  • Problem-solving skills – natural curiosity for solving problems; enjoys the challenge, looks for root causes before taking action
  • Critical thinking skills – asks questions, looks at the broader picture, capable of conducting a what-if analysis.
  • Ability to manage multiple priorities; strong time-management skills
  • Takes personal pride in doing things right and delivering a quality work product
  • Self-motivated and capability of organizing and prioritizing work to achieve required results
  • Team player; leverages available resources to get the job done
  • Approaches work with a positive, can-do attitude. Sees opportunities rather than barriers
  • Persistent in finding the right answer, not settling for the easy answer

Required capabilities

  • Customer service experience
  • Technical knowledge (expert level user of Outlook and MS Office); experience with databases
  • Familiarity with vendor management and due diligence is a plus
  • Knowledge about vendor and their products (financial industry)
  • Knowledge about vendor management and due diligence requirements
  • Industry knowledge of challenges, changes and general direction
  • Knowledge about regulatory requirements and the monitoring/administrative agencies

Job Title:  Contract Review Specialist

Job Summary & Deliverables           

Reviews contracts, captures relevant terms to ensure accurate contract alerts and notices are sent.

Primary responsibilities

  • Contract review management – manages the initial review of contracts, sorting out contracts from non-contracts; conducts a thorough review of the contract capturing relevant terms and dates; determines contract completion – if incomplete, articulates what is missing.
  • Data integrity control – researches CADi to confirm existing contracts, missing and accuracy of appended contracts and those identified for archiving; enters contract data in CADi ; responsible for the accuracy and integrity of the data.
  • Contract SME – strong knowledge about vendors’ contracts, vendor services and how the contracts are set up; applies this knowledge in day-to-day contract reviews, acts as SME to assist in process review, improvement and implementation in other areas of the company; assist other functional areas on a project or as-needed basis.

Success profile

  • Understanding the purpose of contract review and how alerts work, what VSS team needs to complete contracts, and understanding contract services.
  • Technical knowledge (Microsoft Office, CADi, ability to learn software programs); expert level in manipulating documents within Adobe.
  • Ability to work within multiple screens of CADi simultaneously and navigate precisely.
  • Strong communication skills (written/verbal).
  • Problem-solving skills – natural curiosity for solving problems; enjoys the challenge, looks for root causes before taking action.
  • Critical thinking skills – asks questions, looks at the broader picture, capable of conducting a what-if analysis.
  • Takes personal pride in doing things right and delivering a quality work product.
  • Self-motivated and capability of organizing and prioritizing work to achieve required results.
  • Team player; leverages available resources to get the job done.
  • Approaches work with a positive, can-do attitude.  Sees opportunities rather than barriers.
  • Persistent in finding the right answer, not settling for the easy answer.
  • Strong attention to detail and accuracy.
  • Not afraid to ask questions or admit need for help

Required capabilities

  • Strong knowledge about contracts, how to identify contracts, read them and make sense of contractual terms.
  • Deep knowledge about vendor and their products.
  • Understanding the purpose of contract review, how alerts work, what is needed to complete the contract(s).

 

Job Title:  Vendor Services Specialist 

Job Summary & Deliverables           

Establishes and maintains vendors to enable Maple Street to outsource contract management to its clients; includes collecting, gathering and processing contracts; collecting and processing due diligence documents; working with clients to address BIR-related or incomplete related questions.  Builds effective working relationships with vendors in the capacity as the vendor account manager for Maple Street; assists with non-renewal letters.

Primary responsibilities

  • Incompletes management – collects and processes incomplete contracts, including identified missing contracts and searching for the correct contact. Uses processes and tools to manage incompletes; works closely with clients and vendors to collect and assess missing information.
  • Due diligence collection – builds and maintains relationships with vendors; collects due diligence documents, following established processes to upload the documents to CADi and make available to clients, as applicable. Creates Street Smart Vendor Review Kit (SSVRK) summaries, includes reviewing SOC reports, financials and insurance documents to create the summaries.
  • Vendor management SME – reach out to critical vendors to establish a blanket NDA (where applicable), confirm a point of contact, confirm notice address / get agreement for email notice in writing.  Create new vendors and assign contract services. 
  • NDA management – oversee the process of obtaining the NDA from the vendor and acting as liaison between vendor and MS to get fully executed NDA then send for processing.
  • Contract management SME – provides technical and functional expertise for internal staff and clients; includes identifying areas for improvement, technology enhancements; assists with testing new technologies and processes. Has expert level knowledge of CADi.  Assists with vendor non-renewal letters.
  • Data integrity control – ensure information in CADi is accurate, includes documentation related to incompletes and due diligence collection, and non-renewal letters; resolves errors in CADi and ensures accuracy of contract data in CADi.

Success profile

  • Technical knowledge (Microsoft Office, CADi, Kira ability to learn software programs).
  • Excellent communication skills (written/verbal).
  • Problem-solving skills – natural curiosity for solving problems; enjoys the challenge, looks for root causes before taking action; resists reacting without sufficient information.
  • Critical thinking skills – asks questions, looks at the broader picture, capable of conducting a what-if analysis.
  • Takes personal pride in doing things right and delivering a quality work product; meets deadlines.
  • Attention to details.
  • Self-motivated and capability of organizing and prioritizing work to achieve required results.
  • Team player; leverages available resources to get the job done.
  • Approaches work with a positive, can-do attitude. Sees opportunities rather than barriers.
  • Persistent in finding the right answer, not settling for the easy answer; demonstrates initiative and persistence in the face of obstacles.
  • Ability to manage multiple priorities; strong time-management skills.
  • Works independently.

    Required capabilities

    • Knowledge about vendor and their products
    • Contract knowledge
    • Industry knowledge
    • Knowledge about regulatory requirements and the monitoring/administrative agencies
    • Understanding due diligence to extract pertinent information to create SSVRKs.

    Training requirements

    • New vendor set-up
    • Contract services
    • SSVRK prep
    • Kira

    Job Title:  Negotiation Specialist

    Job Summary & Deliverables           

    The negotiation specialist is responsible for supporting the contract negotiators.  The negotiation specialist reviews vendor invoices, contracts, and proposals, and prepares the baseline analysis and proposal evaluations for the negotiation team. 

    Primary responsibilities

    • Reviews vendor contracts, invoices, and proposals
    • Prepares baseline and proposal evaluation
    • Analyzing data collected and reporting results
    • Validate proposed prices with vendors
    • Validate proposed contract prices with contracts
    • Helps build negotiation documents using the analysis
    • Builds and maintains relationships with key strategic vendors.
    • Cost analysis subject-matter expert
    • Researches vendor products/services
    • Reviews vendor invoices against contracts

    Success profile

    • Ability to create and manipulate MS Excel spreadsheets and templates
    • Good knowledge of MS Word
    • Attention to detail
    • Ability to build effective relationships with negotiators, internal teams and external parties
    • Technical knowledge (Microsoft Office, CADi, Tracker, ability to learn software programs
    • Excellent communication skills (written/verbal)
    • Problem-solving skills – natural curiosity for solving problems; enjoys the challenge, looks for root causes before taking action
    • Critical thinking skills – asks questions, looks at the broader picture, capable of conducting a what-if analysis
    • Takes personal pride in doing things right and delivering a quality work product.
    • Self-motivated and capability of organizing and prioritizing work to achieve required results
    • Team player; leverages available resources to get the job done
    • Approaches work with a positive, can-do attitude; sees opportunities rather than barriers
    • Persistent in finding the right answer, not settling for the easy answer
    • Proactive, resourceful and takes the initiative to identify what needs to be done; ability to work independently staying focused on deliverables
    • Ability to manage competing priorities; strong time-management and organizational skills

    Required capabilities

    • The ideal candidate should have a degree in Accounting, Finance, Business or Economics (or a strong Mathematics background).
    • Expert level knowledge of MS Excel and Word
    • 1-3 years of relevant experience required

     

    Empowering credit unions and
    community banks to thrive™

    Phone : 321-214-1776

    Toll-free : 800-513-6839

    Fax : 866-457-3460

    Email: mssales@maplestreetinc.com