Careers 

 

At Maple Street we provide the expertise and innovation that empowers credit unions and community banks to thrive. As the only company with the revolutionary Vendor Advantage System®, Maple Street offers team members a unique opportunity to be on the leading-edge of vendor management. You’ll be part of a fast-paced team of professionals in an environment where thinking is rewarded and any team member can have an impact and make a difference for the entire company. Join our team and advance your career in a supportive environment where you can learn and grow.

 

 

 

 

Our Values

Solutions-oriented mindset: Act like an owner. Be accountable.

360 Perspective: Look for and consider all perspectives.

Emotional Intelligence: Be self-aware. Be others aware.

Integrity: Always be honest and do the right things.

Innovative: Be Creative and curious. Be a lifelong learner.

If you would like to explore a career at Maple Street, please email us at: careers@maplestreetinc.com

Job Openings:

Job Title:  Business Development Manager

Job Summary & Deliverables                    

Executes  sales strategy and plans; develops referral relationships;  maintains sales reporting and tracking; finds and closes new sales opportunities.

Primary job responsibilities

Executes sales strategy and plans, and identifies  opportunities for new sales; identifies other business opportunities, particularly through third party relationships and partnership opportunities, and develops the  relationships with key decision makers to generate sales; closes referred  sales opportunities; determines potential and sales needs in new markets; understands and can articulate the company value proposition; follows industry trends and provides knowledge to enhance the sales process; follows competitors and develops competitive analysis. Professionally represents the company at industry events, trade shows and association meetings.

Success profile 

  • Formal sales training
  • Technical knowledge (Microsoft Office, CADi, Salesforce, ability to learn software programs)
  • Excellent communication skills (written/verbal); presentation skills (in person/webinar)
  • Stakeholder management skills
  • Proven ability to negotiate and influence others
  • Experience with design and implementation of business development strategy
  • Conflict resolution skills
  • Problem-solving skills – natural curiosity for solving problems; enjoys the challenge, looks for root causes before taking action
  • Critical thinking skills – asks questions, looks at the broader picture, capable of conducting a what-if analysis
  • Takes personal pride in doing things right and delivering a quality work product
  • Self-motivated and capability of organizing and prioritizing work to achieve required results
  • Team player; leverages available resources to get the job done
  • Approaches work with a positive, can-do attitude; sees opportunities rather than barriers
  • Persistent in finding the right answer, not settling for the easy answer
  • Proficient in using CRMs as a sales organization and reporting tool

Required capabilities

  • Bachelor’s degree or equivalent experience
  • Minimum 10 years’ experience as a successful direct contributor carrying an individual quota
  • Accomplishments include:
    • Experience independently closing individual accounts with revenue exceeding $250K
    • Average deal size $50K+
  • Experience and proven success in a business development role
  • Experience selling to C-suite level executives
  • Knowledge about the financial industry, vendors and the vendors’ products
  • 50% travel requirement
  • Prospecting and closing skills; sales planning skills

 

Job Title:  Contract Review Specialist

Job Summary & Deliverables           

Reviews contracts, captures relevant terms to ensure accurate contract alerts and notices are sent.

Primary responsibilities

  • Contract review management – manages the initial review of contracts, sorting out contracts from non-contracts; conducts a thorough review of the contract capturing relevant terms and dates; determines contract completion – if incomplete, articulates what is missing.
  • Data integrity control – researches CADi to confirm existing contracts, missing and accuracy of appended contracts and those identified for archiving; enters contract data in CADi ; responsible for the accuracy and integrity of the data.
  • Contract SME – strong knowledge about vendors’ contracts, vendor services and how the contracts are set up; applies this knowledge in day-to-day contract reviews, acts as SME to assist in process review, improvement and implementation in other areas of the company; assist other functional areas on a project or as-needed basis.

Success profile

  • Understanding the purpose of contract review and how alerts work, what VSS team needs to complete contracts, and understanding contract services.
  • Technical knowledge (Microsoft Office, CADi, ability to learn software programs); expert level in manipulating documents within Adobe.
  • Ability to work within multiple screens of CADi simultaneously and navigate precisely.
  • Strong communication skills (written/verbal).
  • Problem-solving skills – natural curiosity for solving problems; enjoys the challenge, looks for root causes before taking action.
  • Critical thinking skills – asks questions, looks at the broader picture, capable of conducting a what-if analysis.
  • Takes personal pride in doing things right and delivering a quality work product.
  • Self-motivated and capability of organizing and prioritizing work to achieve required results.
  • Team player; leverages available resources to get the job done.
  • Approaches work with a positive, can-do attitude.  Sees opportunities rather than barriers.
  • Persistent in finding the right answer, not settling for the easy answer.
  • Strong attention to detail and accuracy.
  • Not afraid to ask questions or admit need for help

Required capabilities

  • Strong knowledge about contracts, how to identify contracts, read them and make sense of contractual terms.
  • Deep knowledge about vendor and their products.
  • Understanding the purpose of contract review, how alerts work, what is needed to complete the contract(s).

 

Job Title:  Sales Specialist

Job Summary & Deliverables

The sales specialist helps supports sales and the sales process by conducting client presentations, preparing proposals and supporting the field sales staff with sales related needs. They will also manage client/prospects marketing lists, assist with client communications and conduct competitive research, and be the key point person who manages the integrity of the CRM system,

Primary job responsibilities

  • Conduct webinars, software demonstrations, and other forms of sales presentations with prospective clients.
  • Create prospective client proposals.
  • Develop, organize and maintain prospect and client email distribution lists by type, industry, region or other category, using the CRM, automated marketing tools, and client management software.
  • Create and manage client communications content and calendar, do simple analytics on marketing campaigns and list management.
  • Assist in the creation, development and design of sales and marketing materials, presentations, brochures and related materials.
  • Research competition and market trends as needed.

Success profile 

  • Must have experience with Microsoft Word, Excel and Power Point, and experience with CRMs including using them for communication and marketing automation.
  • Strong presentation skills; the ability to present over the phone in a clear and professional manner.
  • Working knowledge of Google Analytics preferred.
  • Excellent written and verbal communication skills, and a good command of grammar, spelling and punctuation.
  • Comfort in sales support role and proven sales presentation skills.
  • A passion for customer service along with good project management and organizational skills.
  • A preference for working in a team environment, and a drive for contributing to the team and the company’s success.
  • A flexible attitude and a positive, can-do mindset.
  • Self-motivated and capable of organizing and prioritizing work to achieve required results.
  • Team player; leverages available resources and tools to get the job done; strong collaboration skills.
  • Critical-thinking skills; asks questions, looks at the broader picture.

Required capabilities

  • A bachelor’s degree in Business, Communications, Public Relations, Marketing or another relevant area of study.
  • 3 years or more of B2B sales or sales support experience.
  • Copywriting experience and/or marketing collateral development experience.
  • Experience facilitating webinars or other speaking/presenting experience.
  • CRM system proficiency

 

Job Title:  Vendor Compliance Specialist

Job Summary & Deliverables                       

The VCS provides vendor management guidance and support to Maple Street’s clients.  Manages vendor management tools and processes, responsible for integrity of vendor information in CADi; SME for internal and external stakeholders.  Works closely with clients providing vendor compliance support, including new client onboarding and policy and procedure development and client training.

Primary Job responsibilities

Client relationship management – builds and maintains relationships with clients; understands client needs and supports vendor management program procedures; promotes and persuades clients to follow best practices and assure compliance with regulatory guidance.  

New client onboarding – participates in new client onboarding process; manages vendor compliance-related activities; works with clients to develop and implement policies and procedures; trains business owners.

Vendor compliance SME – provides technical and functional expertise for internal staff and clients; includes identifying areas for improvement, technology enhancements; assists with testing new technologies and processes; prepares due diligence summaries for 1-critical vendors, including:  SOC’s, financials and insurance.

Strategic Vendor Plan (SVP) – assists with gathering data and building components of the strategic vendor plan (SVP).  Responsible for managing the vendor survey process with clients; requires strong knowledge of vendors/products. 

Vendor relationship management – builds and maintains relationships with key strategic vendors; researches and tracks information and changes in vendors (names, products/services) and maintains integrity of vendor data in CADi; sets-up new vendors in CADi, including research to identify products/services, notice addresses and other relevant vendor information.  

Success profile

  • Strong skills in intrapersonal, professional verbal communication to take in information, listen, develop persuasive arguments and present solutions and recommendations effectively
  • The ability to put together and deliver presentations and training to clients and effectively facilitate discussions with clients
  • Technical knowledge (Microsoft Office, CADi, ability to learn software programs)
  • Excellent communication skills (written/verbal); ability to compose business correspondence that is clear and concise
  • Strong data entry skills and attention to detail
  • Problem-solving skills – natural curiosity for solving problems; enjoys the challenge, looks for root causes before taking action
  • Critical thinking skills – asks questions, looks at the broader picture, capable of conducting a what-if analysis.
  • Ability to manage multiple priorities; strong time-management skills
  • Takes personal pride in doing things right and delivering a quality work product
  • Self-motivated and capability of organizing and prioritizing work to achieve required results
  • Team player; leverages available resources to get the job done
  • Approaches work with a positive, can-do attitude. Sees opportunities rather than barriers
  • Persistent in finding the right answer, not settling for the easy answer

Required capabilities

  • Customer service experience
  • Technical knowledge (expert level user of Outlook and MS Office); experience with databases
  • Familiarity with vendor management and due diligence is a plus
  • Knowledge about vendor and their products (financial industry)
  • Knowledge about vendor management and due diligence requirements
  • Industry knowledge of challenges, changes and general direction
  • Knowledge about regulatory requirements and the monitoring/administrative agencies

 

Job Title:  Vendor Services Specialist

 Job Summary & Deliverables                    

 

Establishes and maintains vendors to enable Maple Street to outsource contract management to its clients; includes collecting, gathering and processing contracts; collecting and processing due diligence documents; working with clients to address BIR-related or incomplete related questions.  Builds effective working relationships with vendors in the capacity as the vendor account manager for Maple Street; assists with non-renewal letters.

Primary job responsibilities

Incompletes management – collects and processes incomplete contracts, including identified missing contracts and searching for the correct contact.  Uses processes and tools to manage incompletes; works closely with clients and vendors to collect missing information.

Due diligence collection – builds and maintains relationships with vendors; collects due diligence documents, following established processes to upload the documents to CADi and make available to clients, as applicable,

Contract management SME – provides technical and functional expertise for internal staff and clients; includes identifying areas for improvement, technology enhancements; assists with testing new technologies and processes. Has expert level knowledge of CADi.  Assists with vendor non-renewal letters.

Data integrity control – ensure information in CADi is accurate, includes documentation related to incompletes and due diligence collection, and non-renewal letters; resolves errors in CADi and ensures accuracy of contract data in CADi. 

Success profile

  • Technical knowledge (Microsoft Office, CADi, Laserfiche, ability to learn software programs).
  • Excellent communication skills (written/verbal).
  • Problem-solving skills – natural curiosity for solving problems; enjoys the challenge, looks for root causes before taking action; resists reacting without sufficient information.
  • Critical thinking skills – asks questions, looks at the broader picture, capable of conducting a what-if analysis.
  • Takes personal pride in doing things right and delivering a quality work product; meets deadlines.
  • Attention to details.
  • Self-motivated and capability of organizing and prioritizing work to achieve required results.
  • Team player; leverages available resources to get the job done.
  • Approaches work with a positive, can-do attitude. Sees opportunities rather than barriers.
  • Persistent in finding the right answer, not settling for the easy answer; demonstrates initiative and persistence in the face of obstacles.
  • Ability to manage multiple priorities; strong time-management skills.
  • Works independently.

Required capabilities

  • Knowledge about vendor and their products
  • Contract knowledge
  • Industry knowledge
  • Knowledge about regulatory requirements and the monitoring/administrative agencies

 

Empowering credit unions and
community banks to thrive™

Phone : 321-214-1776

Toll-free : 800-513-6839

Fax : 866-457-3460

Email: mssales@maplestreetinc.com