A new level of partnership. How Maple Street is helping a credit union accelerate vendor performance
“Maple Street took negotiation to another level.”

Authentic and Friendly Experiences
"Maple Street was my first call."
Strong Remedies
“Maple Street and Mike Crofts did a great job,” Price shared. “He kept saying ‘What if this happens?’ in response to language in the vendor’s contract and letting us know where we could do better in defining a fair contract. For example, Mike made sure strong remedies were in place, including SLAs, so the vendor was accountable and had to compensate BCU for poor performance.”
But it’s about more than just the money. “Maple Street took negotiation to another level,” Price stated. “So, when we needed to negotiate a contract with another vendor, Maple Street was my first call.”
Relationship Contract
Scorecard Results
"Maple Street opened our eyes to blind spots in the contract we would never have seen.”
Blindspot Identification
Price was impressed. “The Performance Addendum allowed me to see the depth Maple Street brings to its clients. Since its team has lots of experience from working with others, Maple Street opened our eyes to blind spots in the contract we would never have seen.”
The Performance Addendum not only opened BCU’s eyes to blind spots that give the vendor an advantage, it will also allow Maple Street to remain active in vendor relations, serving as a buffer when needed, so clients like BCU can maintain a positive relationship with the vendor.
"Our relationship with Maple Street is more consultative than transactional. We have someone else who’s got our back."
Spirit of Collaboration
Price appreciates Maple Street’s on-going relationship with the Credit Union. “Maple Street will be there with us, talking to the new vendor and making sure the performance is there. Our relationship with Maple Street is more consultative than transactional. We have someone else who’s got our back.”
One of the first Maple Street clients to use the Performance Addendum, Price and her team were pleasantly surprised to see the Performance Addendum in action. Price shared that the vendor called on its own volition to discuss an aspect detailed in the Performance Addendum. “The vendor was taking ownership in a spirit of collaboration, which we feel was supported by the Performance Addendum.”
Foster Cooperation, Rapport, and Better Results
When asked how she feels about Maple Street’s Performance Addendum, Price replied, “It’s a paradigm shift in vendor management. By adding Maple Street as another seat at that table, you have someone representing your interests that can see the blind spots and do what it takes to foster cooperation, rapport and better results between you and your vendor.”
In summation, Price said, “We were told by the vendor that Maple Street’s contract was one of the strongest ever negotiated with them. Our primary goal is to be there for our members. Maple Street is helping us deliver.”