Implementation
Strategic plan alignment
Tactical vendor planning
Choose the right vendor
• Clarity of what you need—in terms of results you expect
• Clarity of what the vendor does and does not provide, and how that affects the results you expect
• Understanding the vendor: The vendor’s business model, its strengths & weaknesses, other users’ experience, security controls and risk, financial strength
Contract well
• Define and choose vendors based on the results the vendor can deliver
• Define how results will be measured and scorecarded
• Define performance standards
• Get the best price and terms
• Negotiate a fair, risk-balanced contract
Measure + monitor
• Measure inherent and residual risk on a regular basis
• Manage and track control considerations
• Review due diligence information and summaries
• Review vendor performance scorecards for billing accuracy and SLA and uptime performance
The result
Achieve clarity of purpose and actively manage your vendors to get the results you expect. Let Maple Street do the work so you can focus on getting the best from your vendors.
