Do vendors have your customers on ice?

The violent winter storm that slammed Texas did damage well beyond the Lone Star State. Credit unions and community banks across the country were scrambling to deal with disrupted service because a server was located in the pathway of the storm. In a situation like this, you’d expect the vendor to resolve the problem quickly, right?

Time for a change

How often have you heard people say, “Timing is everything”? As a leader in your institution, you know how important the power of timing is in just about everything you do. So, it’s rather amazing when I hear leaders tell me…